Collection is welcome – please read the procedure before buying (click here)
General shipping advice
To see if a listing offers a shipping price please add it to the cart. If the cart only says “local pickup” then please contact me stating your country. This website usually recognises where in the world you are viewing from but it could be I have not set a shipping price for any country as the item requires greater consideration given its size/fragility. Any shipping price shown on my website is for a parcel courier service such as DHL. Here are examples of my packaging.
Please always ask me for a combined shipping price, regardless of what total the cart shows. This is because the cart:
- is not capable of computing a discount for combined shipping
- has a quirk where if you select a listing that offers shipping but also select another which does not, it will still process your order, not making it clear that one is not eligible for shipping!
If you are on the UK mainland it might be possible to reduce a shipping cost which is advertised at the checkout. Please contact me with your postcode if:
- the total shipping cost is greater than £70 and you do not live in Cornwall, Wales or Scotland
- the shipping cost is greater than £50 and you live within the M25
If you meet the above criteria then it may be possible to arrange for an independent courier (a “man with a van”) to deliver directly to you rather than using a parcel courier service (such as DHL). The independent courier will take responsibility for ensuring it is delivered in the condition as advertised but rarely will packaging be provided.
Insurance for loss/damage in transit
It is very rare that I receive reports of loss or damage. Should this happen I will work with you to put it right. In the event of damage your full costs will not necessarily be refunded – it would depend on the extent of damage compared to the reasonable cost of repair. If when your package is being delivered you suspect any damage then as a precaution sign “DAMAGED” in capital letters as this can help the claims procedure. Any claim for damage must be submitted to me seven days from when the tracking has been recorded as “delivered” and clear photographic evidence must be provided.
International buyers are responsible for paying any import charges. Please click here for some advice specific to countries I regularly send to.
Bulk purchase by international trade buyers
If you want to purchase on a large scale then I can send using my palletised crate service but you might want to consider arranging your own shipping method for maximum economy of scale. Please read my international trade page for further advice.
My thoughts about shipping
My definition of the word “shipping” includes the laborious task of packaging – not just the cost of carriage. I don’t take any particular pleasure in packaging but it is a necessity to sustain my love of dealing in glass. It is always my preference that customers collect if possible.